Session Overview: Welcome address setting the context for the day's activities and explaining how this event supports JET’s broader observability strategy and operational excellence goals.

Hear from your own colleagues about how they leverage good observability to solve critical operational challenges.

Session Flow:

• The challenge we faced
• Our approach and implementation
• Measurable outcomes and business impact
• Lessons learned and recommendations

Session Overview: Comprehensive introduction to the Datadog platform ecosystem, covering the evolution from traditional monitoring to unified observability to the platform that it is today. This session will explore Datadog's capabilities in observability, security, software Delivery, User Experience and AI.

Session Overview:

• This session will mainly showcase actionable Observability Best Practices across Datadog products such as Metrics, Logs, APM, RUM, and Synthetics, providing practical guidance to optimize performance and reliability at JET.
• This session will also demonstrate the Datadog Health Check & Maturity Assessment; highlighting the current health and maturity scores within JET, areas where the teams are excelling, and key opportunities for improvement within the platform.

See how Datadog Premier Support accelerates troubleshooting and removes blockers. We’ll demo the quickest ways to engage us, including, opening a high impact ticket and starting a live chat to ensure you get actionable guidance fast. We’ll also share our core deliverables and how we partner with your teams to reduce MTTR, keep services healthy, and move work forward without roadblocks. What you’ll see

• Live demo: How to open a high‑quality support ticket (what to include for rapid triage).
• Live demo: How to start a Premier chat and what to expect in session.
• Premier deliverables: Priority routing, proactive reviews, incident and upgrade guidance, tailored follow‑ups.
• Best practices: When to use chat vs. ticket, and how to share the right data to increase resolution time.

Kahoot Quiz to test your knowledge on observability best practices and what you’ve learnt throughout the day. The top 3 will receive a prize from us!

Format: Game style, capture the flag Overview: This is a hands-on, capture‑flag style workshop where your team uses Datadog to debug a deliberately “broken” microservices application. In small teams, participants investigate real‑world performance issues, outages, and errors, earning points as they find root causes and improve reliability. It’s a fast‑paced, practical way to level up incident response, SRE, and observability skills using your own data and scenarios as inspiration.

Session Structure:

• General Q&A: Open forum for questions on any topics covered today
• Opportunity to connect with speakers and peers

Purpose: Synthesize the day's learnings and establish clear next steps